Online Rental Policies

*These policies do not apply to client rentals on courses that meet at the Bellingham AAI shop or for Denali clients. For questions regarding those rentals, please contact the shop. 

RESERVATIONS

The AAI Equipment Shop does not accept rental reservations during our summer season, from April 1 - October 31.  In the winter, we have a selection of items available to reserve.  If you would like our specialists to adjust your rental skis, splitboard, or snowshoes ahead of your arrival, please make your reservation with 2 business days of notice. 

 

START DATE

Select your start date as the day that you are planning on picking up your equipment, not the day that you are starting your trip. Your equipment will be ready for pick up in our After Hours Trailer starting at 12am on your start date*. If you select the day that your outing begins, your equipment may not be ready in time for your departure. If you wish to pick up your gear over the weekend, select Friday as your start date. 

*For Splitboard and Ski Package rentals, if you do not enter the size and stance information necessary for us to make adjustments to your gear, we will not put your gear in the After Hours Trailer. This means that you must come in and pick your gear up during business hours (10am-6pm).

RETURN DATE

This is the day you must drop your gear off with us, which may not necessarily be the day that your trip ends. Your equipment is expected to be dropped off by 11:59 pm (either in store or in our After Hours Trailer) on the day your rental ends. 

BE ON TIME

We rent out our gear knowing that you will return your gear by your return date. If for some reason you are unable to get your gear back on time, you will be charged for any missed rental reservations after yours. 

DAMAGED GEAR

All of us over at AAI have spent our fair share of time in the mountains and know how the backcountry has a tendency to cause wear and tear on some gear. However, we know that taking proper care of your gear can greatly extend its lifespan. Please treat your gear as if it were your own. This being said, if your gear is damaged upon return, depending on the magnitude and nature of the damage, we may charge you for repairs we have to make to your gear once it is returned to us. If you’re wondering how often we charge for repairs, the answer is not often. If you happen to crampon yourself while walking in rented hardshell pants, we get it, we’ve all been there. However, if you choose to cook dinner in your tent and end up with a hole in the fly, this will be something we charge you for. 

LOST GEAR

As soon as you walk out of the store with our gear, it becomes your responsibility. If you are unable to return our gear, you will be charged for the item(s).

CANCELLATION POLICY

We require 3 business days of advance in order to provide a refund on rental reservations.  Cancellations under this timeframe so not qualify for a refund. 

TRY BEFORE YOU BUY!

Click here to learn more about applying the cost of your rentals towards the purchase of an equivalent item in our store!

If you have a question that doesn't seem to get answered on this page, shoot us a call at 360-671-1570 or email at shop@alpineinstitute.com and we will do our darndest to get you taken care of!